My ICICI Experience

I had booked for a Hero Honda Pleasure on Akshya Trithya day (not that I believe in good luck and stuff, for it is turning out to be a very bad experience), paid 18000+/- as advance and filled in an application for a two wheeler loan from ICICI bank. When I went to give in the originals to the representative from the bank, he asked me for a statement of accounts; and that’s when trouble started….
As I never receive these statements, I called up the call center on 23rd of April and requested for a statement of accounts. I got a confirmation message on my mobile that it had been dispatched on the 24th and would take 7 days to reach me. It never reached me.
I called up ICICI on 7th May, spoke to one lady named Vibudhi- Complaint # 24437129. She promised to revert the next day, and she never did.
Next I called up on 15th May and spoke to Mani. She said the courier has been dispatched and that she will give me the number of the courier agent and that I could call up and trace it. And you know what?? ''Madam, we do not have Chennai numbers, can I give you any other city’s number, where you can call up and trace?'' God, where are their brains? To think that I will make an STD to call up some courier company.
Then I asked to be transferred to her '' superior''.. Spoke to the Service Manager Vishanth – Complaint # ZC5143435. He promised to call the next day. He too never did.
When I called him on 16th May and asked as to why he didn’t call, he said ‘’ I just could not call’’.. So much for being the manager…
He told me that that the courier was dispatched twice and that he sent another one the day I spoke to him.. a sum total of three. I then asked if he could not trace it.. and you wont believe the reply '' That’s a totally different department and you have to speak to them, I cant check'' I thought bureaucracy was existing only in the government offices. He then gave me another complaint # SR24865438 and told me to go collect the statement from a nearby bank, and that he would waive off the charges (Charity after the bureaucracy). Its all ended where it started.. I wanted a statement sent, just because I didn’t have time to go to the bank
My salary gets credited here, and this is the only reason for continuing this stupid relationship :-(
Believe me; I still haven’t got the statement, and my two wheeler is waiting.
And I wish someone from ICICI reads this…